SHIPPING & DELIVERY
All Montalore orders are shipped using a secure, fully tracked delivery service. Once your order is dispatched, youβll receive a tracking link by email so you can follow your delivery every step of the way.
We offer free shipping on qualifying orders, depending on your destination and order value. If your order qualifies, free shipping will be automatically applied at checkout - no code required.
Please note that delivery times are estimates and may vary slightly due to carrier conditions, customs processing, or peak periods.
SHIPPING INFORMATION
Estimated Delivery Time
Netherlands - Free shipping available - 1β2 business days
Belgium - Free shipping available - 1β2 business days
Germany - Free shipping available - 1β2 business days
Rest of Europe - Calculated at checkout -2β5 business days
United Kingdom - Calculated at checkout - 3β7 business days
Outside Europe - Calculated at checkout - 3β8 business days
Free shipping thresholds vary by region and will always be clearly shown at checkout. Please note that a remote area surcharge may apply to certain locations. If applicable, this surcharge will be displayed at checkout - even if your order qualifies for free shipping.
All EU orders are shipped from our distribution partner in the Netherlands.
Orders placed within the EU are not subject to import duties or customs fees.
Orders shipped to the United Kingdom or outside the EU may be subject to import duties, taxes, or customs fees imposed by local authorities. These charges are not included in the item price or shipping cost and are the responsibility of the customer. We recommend contacting your local customs office for further information before placing your order..
We aim to process orders placed before 23:00 on the same business day. During busy periods, processing may take 1β3 business days.
Once an order is placed and confirmed, it cannot be cancelled or modified due to our automated fulfillment process. If you notice an issue with your delivery address, please contact our customer support team as soon as possible.
If your delivery is delayed beyond the estimated timeframe, we recommend checking your tracking link for the most up-to-date information.
If tracking shows your parcel as delivered, please check with household members or neighbours. If the parcel cannot be located, contact our customer support team so we can investigate with the carrier.
If tracking hasnβt updated for several days or shows an error, please reach out to us and weβll assist you. In cases where a parcel is returned to our warehouse, our team will contact you to arrange the next steps.
If your order arrives damaged due to shipping, please contact us on returns@montalore.com within 5 business days and include clear photos of the damage so we can assist you quickly.
If you have any questions about shipping or delivery, our customer support team is always happy to help at π© returns@montalore.com