SHIPPING & DELIVERY
All Montalore orders are shipped using a secure, fully tracked delivery service. Once your order is dispatched, you’ll receive a tracking link by email so you can follow your delivery every step of the way.
We offer free shipping on qualifying orders, depending on your destination and order value. If your order qualifies, free shipping will be automatically applied at checkout - no code required.
Please note that delivery times are estimates and may vary slightly due to carrier conditions, customs processing, or peak periods.
SHIPPING INFORMATION
Free shipping from €149 (NL, BE, DE, FR)
Estimated Delivery Time
Netherlands - Free shipping available - 1–2 business days
Belgium - Free shipping available - 1–2 business days
Germany - Free shipping available - 1–2 business days
France - Free shipping available - 2–4 business days
Rest of Europe - Calculated at checkout -2–5 business days
United Kingdom - Calculated at checkout - 3–7 business days
Outside Europe - Calculated at checkout - 3–8 business days
Free shipping thresholds vary by region and will always be clearly shown at checkout. Please note that a remote area surcharge may apply to certain locations. If applicable, this surcharge will be displayed at checkout - even if your order qualifies for free shipping.
All EU orders are shipped from our distribution partner in the Netherlands.
Orders placed within the EU are not subject to import duties or customs fees.
Orders shipped to the United Kingdom or outside the EU may be subject to import duties, taxes, or customs fees imposed by local authorities. These charges are not included in the item price or shipping cost and are the responsibility of the customer. We recommend contacting your local customs office for further information before placing your order..
Orders placed before 14:00 on a business day (Monday–Friday) are shipped the same day. Orders placed after 14:00 or at the weekend ship on the next business day. During busy periods, processing may take 1–3 business days.
Once an order is placed and confirmed, it cannot be cancelled or modified due to our automated fulfillment process. If you notice an issue with your delivery address, please contact our customer support team as soon as possible.
If your delivery is delayed beyond the estimated timeframe, we recommend checking your tracking link for the most up-to-date information.
If tracking shows your parcel as delivered, please check with household members or neighbours. If the parcel cannot be located, contact our customer support team and we will resolve it with the carrier. Every order travels at our risk until it has been delivered to you. Orders with Fast & Protected Shipping are resolved immediately, without waiting for the carrier's investigation (see below).
If tracking hasn’t updated for several days or shows an error, please reach out to us and we’ll assist you. In cases where a parcel is returned to our warehouse, our team will contact you to arrange the next steps.
If your order arrives damaged due to shipping, please contact us on info@montalore.com within 5 business days and include clear photos of the damage so we can assist you quickly.
You can add Fast & Protected Shipping in your cart before checkout for €3.95. With it:
Priority dispatch - your order is packed first, ahead of standard orders.
Instant resolution - if your parcel is lost in transit, arrives damaged, or is stolen after the carrier has marked it as delivered, we send you a replacement or refund you in full (your choice) within 1 business day of approving your claim, without waiting for an investigation by the carrier.
How to claim - email 📩 info@montalore.com with your order number.
● Lost: when tracking has not updated for 5 business days (Netherlands, Belgium, Germany) or 7 business days (rest of the EU), or when the carrier confirms the parcel is lost.
● Damaged: within 5 business days of delivery, with photos of the parcel and the item.
● Stolen after delivery: within 5 business days of the delivery scan, with a short written statement. For a second theft claim within 12 months we ask for a police report.
The fee is non-refundable once your order has shipped. If your order is cancelled before it ships, we refund the fee.
Without Fast & Protected Shipping your order is of course still protected by us: if a parcel is lost or damaged in transit, we will resolve it after completing the investigation with the carrier, which can take longer. Your statutory rights are not affected.
If you have any questions about shipping or delivery, our customer support team is always happy to help at 📩 info@montalore.com